Contact Us


To activate your Card, report it as lost or stolen, review your account activity, or all other customer service inquiries - please call: 1-844-893-6622


For general correspondence:
Attention: Prepaid Visa* Department
Vancity Community Investment Bank
PO Box 8000, Station Terminal,
Vancouver, BC, V6B 4E2

When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of card number and expiry date, complete address, and preferred method of correspondence. Please help us help you, by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.


For comments on this site or for any general inquiries about the Spirit Prepaid Reloadable Visa Card, please email us by using the form below.

* Required Fields